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ITIL 4

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ITIL 4 Acquiring Managing Cloud Services Certification Course: Explore - Formulate Cloud Strategy

Once strategic objectives/plans understood, identify how cloud services need to be used in order to meet them. Organization should meet with stakeholders and subject matter experts to define each key element:

1. Define cloud strategy

Assess internal factors:

  • Plans and objectives
  • Application portfolio
  • Products and services
  • Operating model
 itil 4

And external factors:

  • Regulations and standard
  • Demande changes in customer expectations/needs
  • Emerging opportunities and threats

2. Element of cloud strategy

Elements hard to define

Collaborate with:

  • Specialists
  • CSPs
Element Description
Scope

Areas strategy applies to

Apply to each affected business unit
Vision, objectives and results

Articulate vision

Set objectives and results

Measurable, actionable strategy
Alignment

Alignment with other plans

Enable strategic goals

Impact and risk
Deployment and service models

Which deployment and service model ?

How does the deployment model achieve objectives ?
Guiding principles

Principles for cloud adoption and use

Completed after initial strategy
Application migration criteria

Requirements for cloud migration

Don´t migrate if:

  • Customer data storage
  • Replaced by SaaS solution
  • Not cloud optimized
Roadmap

Outline:

  • Future state
  • Roadmap
Cloud operations architecture and governance

Decision-making

Controls and security

Financial management

Portfolio management

Partner management

Operational management
Cloud culture

Training and hiring

Change and adoption strategies
Supporting resources

Information resources

Consultancy and analytics

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Explore to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

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