ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage - Define Requirements
Requirements: defining what is needed from cloud services
| Level | Requirements |
| Start | Explore/engage: define requirements Offer: communicate requirements to one or more CSPs |
| New to cloud | Explore: define high-level requirements Engage: decompose requirements |
| Cloud experienced | Explore: define detailed requirements Engage: validate and refine |
In-house solutions. IT team:
- Understand business requirements
- Deliver solution
- Adopt specific architecture
Cloud requirements:
- Mapping business needs to cloud functionality
- Teams need:
- Cloud competencies
- Awareness of cloud solution
Use request for information
Seek help from consultants
Service requirement categories:
| Utility | Warranty | Experience |
What the service does ? Fit for purpose Suitable for:
|
How service performs ? Fit for use Meets needs Addresses:
|
Service interactions Affected by utility and warranty Service effectiveness affects experience |
Experience is subjective:
- Existing level of experience vs new cloud services can offer
- More benefits from cloud services with same or lower cost = same or better experience
Experience assessment:
- Reports
- Focus groups
Assess services
Keep up with demand ?
Communicate early and often
Allow for change
Include suppliers
CSP submits proposals
Redefine or eliminate requirements if:
- Can´t be met
- Too expensive
CSP can suggest changes
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
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